The solution here is pretty straightforward and involves installing an up-to-date codec pack. Windows Media Player doesn’t do a great job at handling the latest file formats so if you’re only getting the error when trying to play a 4K movie, for example, the problem is almost certainly the lack of proper codecs. Case 2: Windows Media Player Can Only Run Certain File TypesĪre you getting Windows Media Player encountered a problem while playing the file while trying to run certain files but not others? The problem in that case could be your codecs. Once you’ve uninstalled the program/update restart your PC and then try playing a file to see if you still get the Windows Media Player encountered a problem while playing the file error. Again, use Google to look it up because uninstalling a Windows update could cause other issues.Ĥ. Similarly, Windows updates have been known to cause a variety of issues so you could try rolling back to a previous version if the current one is not stable. However, if you’re not sure what a program does it’s a good idea to look it up on Google to make sure you’re not uninstalling a program you still need. If you notice any programs like that go ahead and uninstall them. This includes suspicious software that you may have installed by accident, as well as programs that change audio/video settings or even other multimedia players.ģ. Sort the list by install date and be on the lookout for any programs that might interfere with Windows Media Player.

If you’re not using Windows 10, go to Control Panel -> Programs -> Uninstall a Program to get the list.Ģ. You’ll first want to check which programs have recently been installed so go to the Start Menu -> Settings (the gear icon) -> Apps.

Most people don’t keep track of all the programs they install on their computers but luckily Windows keeps tracks of everything. However, if you’re seeing the message Windows Media Player encountered a problem while playing the file shortly after you installed a new program, it’s definitely worth investigating. A lot of the time you might not even be aware of this problem because it may take a while before the affected software starts misbehaving. That’s especially true when the software in question comes installed by default with your operating system, as is the case with Windows Media Player. It’s no secret that some programs can interfere with pre-existing software. Part 1: How to Fix Windows Media Player Encountered a Problem While Playing the File Case 1: Windows Media Player Started Misbehaving After Installing a New Program or Update

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